Refund policy

Not for you? Send it back within 30 days of delivery and we will refund it. We pay the return postage.

What is eligible
Items returned within 30 days of delivery, in their original packaging, with proof of purchase.

What is not
For hygiene reasons we cannot accept a return on a used lip, skin or deodorant product unless it is faulty. Sale items and gift cards are not returnable unless faulty.

How to return something
1. Email us at admin@jpggroup.com.au with your order number and what you want to return.
2. We will send you the return address and a returns number.
3. Post it back within 14 days of getting that email.

We cover return postage. We recommend a tracked service, because we cannot refund a parcel that does not arrive.

Refunds
Once your return arrives and is checked, we refund to your original payment method within 5 business days. Your bank may take a few days more to show it. Original shipping is refunded on a faulty item.

Faulty or wrong item
Email us with your order number and a photo. We will cover return postage and either replace it or refund it, whichever you prefer.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.